Refund Policy

Last Updated: 13th January 2025

At Boss Mario Gadget, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refund

1.1. Refunds are only applicable under the following conditions:

  • The device received does not match the product description.
  • Functional issues are identified within the warranty period.
  • The device fails to pass our quality assurance standards.

1.2. Refund requests must be submitted within 7 days of receiving the device.

2. Non-Refundable Items

2.1. Refunds will not be issued for the following:

  • Devices with physical damage caused after delivery.
  • Issues resulting from unauthorized repairs, modifications, or misuse.
  • Cosmetic imperfections that do not affect functionality, as described in the product listing.
  • Shipping fees.

3. Refund Process

3.1. To initiate a refund, please follow these steps:

  • Contact our support team at bossmariogadget@gmail.com with your order details and reason for the refund request.
  • Provide photos or videos of the device to support your claim, if applicable.
  • Return the device in its original condition, including all accessories, packaging, and proof of purchase.

3.2. Once the device is received and inspected, we will notify you of the status of your refund.

4. Condition of Returns

4.1. Returned devices must be in the same condition as delivered, with no additional damage or modifications.
4.2. Devices must include:

  • Original packaging.
  • Accessories (if provided).
  • Proof of purchase (e.g., receipt or invoice).

5. Refund Timeline

5.1. Refunds will be processed within 14 days after the returned device has been inspected and approved.
5.2. Refunds will be issued to the original payment method.

6. Exchange Option

6.1. In lieu of a refund, customers may opt for an exchange of a similar or upgraded device (subject to availability).

7. Shipping Costs for Returns

7.1. Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, faulty product).
7.2. We recommend using a trackable shipping service to ensure the safe return of the device.

8. Contact Us

If you have any questions about our refund policy or need assistance, please contact us:

  • Email: [Insert Email]
  • Phone: [Insert Phone Number]
  • Address: [Insert Business Address]

We strive to provide you with the best experience and are committed to resolving any issues promptly. Thank you for choosing Boss Mario Gadget!